Voyage Care supports thousands of people with learning and physical disabilities, brain injuries, autism and other needs across England, Scotland and Wales.
We offer person centred care and support in a range of settings and have experience of supporting people to move from one type of service to another as their needs change or they become more independent.
We have our own internal quality assurance team who independently audit all of our services. Additionally regular audits are conducted by the property and health and safety departments. Operations managers visit all of the services they are responsible for regularly and are happy to discuss any issues or concerns that people who live at the service or staff may have.
Our annual service review process gives the people we support, their families and our staff a formal opportunity to offer their views on the service.
We have a full procedure for complaints as well as a whistleblowing policy, See Something, Say Something, which has been communicated to all staff so that they are aware of what to do if they have concerns about anything that happens in any of our services. Details for this policy are also readily available to people we support, relatives and other visitors to the service. Contact details for See Something, Say Something can be found on the Contact Information page of this website.