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111 Health advisor posted by Hays Healthcare

Applications close today
Full Time
Derby
£17,000 - £19,000 / year
NHS Band 2/3

Job Description

111 Health advisor Derby and Chesterfield

111 Health Advisor


Hays healthcare are delighted to announce a new role with a long-standing, private client in the East Midlands.

Are you looking for a new challenge and want to be part of an exciting team where your role makes a difference?

Whether you are looking for a career change or looking to return to work following a career break…….. there has never been a better time to come and work with this client.

Due to further expansion, we are seeking professional enthusiastic, well-motivated individuals to join our newly created role of a Health Advisor.

  • Are you looking for weekend / evening working hours?
  • Are you looking for a minimum of 12 hours per week employment?
  • Do you have a passion for caring?
  • Do you have the ability to build a rapport with people over the telephone?
  • Do you want to be part of a team that makes a difference?


We are looking for Health Advisors to join our NHS 111 Service. As a Service Advisor you will be answering telephone calls from patients requiring medical assistance and from other external parties, recording information on the call logging computer system, signpost patients to the appropriate care from colleagues and carry out reception and administrative duties. You will use our clients, NHS Pathways and 111 policies, protocols and standards.

You will need to complete NHS Pathways and system training to enable you to successfully undertake this role.
We can offer the following work patterns:-

  • 4 week rotating incorporating day and evening shifts (5 or 6 hours duration/20-30 hours per week)
  • Weekend shifts (4 week rotating incorporating day and evening shifts/12 hours per week)


You will need the following:

  • To be able to work evenings, weekends (Out of Hours Period), including working 3 out of 4 weekends and 6 out of 8 bank holidays.
  • A good general standard of education (GCSE Grade C or above, including English) or

equivalent relevant work based experience

  • To demonstrate previous experience of working with the general public either face to face or over the phone
  • Excellent communication skills and telephone manner
  • Good keyboard/computer skills
  • To work quickly and accurately under pressure
  • Be willing to learn new skills and receive feedback on your performance


Hourly rates of pay are dependent on times and days worked. Current rates are:-

  • £7.83- during training and weekday daytime hours
  • £8.91- enhanced rate to reflect working weekday evenings and overnights
  • £9.91- enhanced rate to reflect working weekends


In return our client is able to offer:-

  • Competitive Salary
  • Generous holiday entitlement
  • Childcare Vouchers
  • NHS Pension Scheme
  • Westfield Health Scheme
  • Advantage of registration with NHS discounts
  • Flexible working hours to achieve the right work/life balance
  • Being part of support & innovative team with scope for progression


If you are successful you must be available to complete the required training over a two
week period, which will take place at Derby or Chesterfield.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Derby/Chesterfield/Leicester there are likely to be future opportunities to be based at
different locations within the health and social care community which we may talk to you
about in the future.

Our client is committed to safeguarding and promoting the welfare of Adults, Children and
Young People and expects all staff and volunteers to share this commitment. Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone's responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

For more information on this role, please contact me on [Click here to apply] or email

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference Number

3347059

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