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Account Manager - healthcare job in London at The Fix Creative Ltd

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Account Manager - healthcare at The Fix Creative Ltd

Account Manager - healthcare

The Fix Creative Ltd London Full Time
£32,000 - £42,000/Year
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My client are transforming the way that healthcare companies communicate with their audiences online.

They do this through cutting-edge digital strategy, data-driven campaign development, audience-centric content strategy, and refreshing UX-based design.

Ultimately, healthcare professionals and patients must access valuable information when they need it, wherever they are.

By optimising digital communication between industry, healthcare professionals and patients, they will contribute to better, more personalised medical treatment to all.

Medical Communications is changing, with the strategic focus shifting to a digital-first approach.

For this reason, the delivery of consistent and relevant online content is a key part of any communications campaign. My client have the perfect skill set to support their clients in achieving their business goals through digital strategy and production.

To enhance their offering, they are looking for a talented and client-focused Account Manager to join their team. This role sits within one of their existing teams lead by a friendly and team-focused Account Director, who has successfully coached several team members from junior to senior roles.

You would be working within a supportive and collaborative team of 2 Account Managers, 1 Account Executive, 1 Medical Writer, and 1 Digital Project Manager, plus the full support of their Production team (digital, design, video, and editorial).

You would have ownership of your clients and accounts, with the steady strategic support from the Account Director. You would be responsible for delivering excellent client services across marketing, medical education, and patient communication accounts, ensuring a varied workload that allows you to expand on existing skills.

The ideal candidate would have the following experience and attributes:
• Over 3 years of experience working in a Medical Communications agency

• Experience delivering projects for at least one of these areas: marketing or medical education

• Excellent client services skills demonstrated by gaining repeat business or great client feedback

• Excellent oral and written communication skills

• Excellent project management skills

• Excellent attention to detail

• Mentoring experience of junior team members

• Fully up to date on ABPI compliance and guidelines

• Ability to adapt to a fast-paced environment

• Passion for digital innovation and problem solving

• Life Sciences degree (BSc or MSc with a preference for pharmacology/pharmacy, or biomedical experience)

• Experience delivering digital projects for various teams

• Experience in influencing organic business growth

• Leadership skills, and ability to influence without authority

Direct line management experience Responsibilities

• Management of day-to-day client communications

• Delivery of excellent client services, by fully understanding project requirements and client’s business goals

• Management of all projects within allocated accounts

• Development of budgets, reconciliations, and invoices for allocated accounts

• Development and maintenance of timelines, and allocation of appropriate resources for the successful delivery of all projects

• Development of accurate and detailed briefs for production teams

• Performs and ensures quality-checks are performed on all assets before client delivery

• Delivery of all projects on time and within budget

• Attend and lead client meetings, ensuring minutes are distributed to all relevant stakeholders

• Continuously improve knowledge on relevant guidelines and industry standards

• Supporting Team Lead with the development of new business proposals when required

• Mentoring and/or line-managing junior team members

• Supporting agency marketing efforts

• Creating and maintaining a friendly and collaborative environment for all team member


Recommended Skills

  • Adaptability
  • Attention To Detail
  • Balance Sheet
  • Biomedical Engineering
  • Coaching And Mentoring
  • Communication
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Job ID: 215474185


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