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Assistant Operations Manager posted by Search Consultancy Ltd

Full Time

Job Description

You will be responsible for, lead and develop the day to day operations of the service, ensuring that high-quality, person centered support is delivered within your service area. Leading your staff teams you will ensure they are fully supported and equipped to do their job. A core element of your job will be getting the best from your teams, ensuring they have the necessary skills and expertise to support the people they care for.

You will work to the standards set internally and externally and ensure services are well lead, safe, caring, effective and responsive. You will strive to attain outstanding CQC ratings or internal QA reports. You will be a role model in leading good practice and developing excellence through observational practice and developing a learning culture within your services.

Personal Qualities:

You will:
 Promote equality and diversity and ensure the service is sensitive to people's culture, age, gender, religion, race, sexual orientation and disability.
 Treat everyone with dignity, sensitivity and respect and demonstrate this through your leadership style.
 Demonstrate and set high standards of personal and professional behaviour and create a culture of professionalism within your team.
 Be warm, caring, friendly, trustworthy, honest and reliable and promote this behavior within your team.
 Promote a culture of openness, learning and accountability.
 Develop your own learning, seek new experiences and welcome feedback from others.
 Have a 'can do' and solution-focused approach to problem solving and service development

Working With Others

You will:
 Identify opportunities where working in collaboration with others within and across networks can bring added benefits to service users.
 Seek to create opportunities to bring individuals and groups together to achieve goals
 Actively seek the views of others and work within a multidisciplinary setting to achieve the right outcomes for those you support.
 Seek opportunities to work in partnership with community groups.
 Work in partnership with housing providers.
 Work co-operatively with all audit teams and action recommendations.
 Ensure carers and families are fully involved in decision making processes.
 Create a listening culture and respect the views of others.
 Advocate on behalf of the person you are supporting.
 Be prepared to professionally challenge others to achieve the right outcomes for people.
 Deliver all data to other departments as required.

Creating Our Vision

You will:
 Create a great place to work and act as a role model, sharing best practice and behaving in a manner that reflects the values of the organisation.
 Ensure that people are treated with compassion, kindness and that their dignity is respected.
 Ensure that all team members have a clear understanding of how we do things at Bolton Cares as well as what we do. The values you and staff demonstrate are important in everyday practice.
 Feed into developing our values and vision as a leader within the company.

Managing Services

Work with teams to monitor personal performance and identify actions to improve individual and team performance. Share knowledge with staff teams to improve effectiveness. Have a clear sense of purpose and direction through the care planning process in relation to the support needs of each person within your service area.

You will oversee or lead the management of complex issues. Ensure services are delivered within agreed commissioned hours. This will be monitored. Ensure positive risk management is a key consideration for teams. Ensure your team follows safeguarding policies to make sure service users are healthy, safe and well.

Use staff resources to maximize the choice and independence of those you support. Support people's wishes to move on and manage vacancies within services. Embrace technology that will help you to manage resources efficiently and promote independence. Be accountable for all money management within your service area. Observe and feed back to staff on their approach and support to service users. Retain a detailed overview of all staff management issues and liaise with HR as necessary. Act swiftly to remedy poor practice in a timely manner. Manage your time effectively to ensure all services get the support and oversight they need. Undertake service wide on call support. Complete all management reports as required.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference Number


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