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Business & Operational Delivery Officer posted by Aspect Resources

Applications close in 6 days
£25 - £26.96 / hour

Job Description

Business & Operational Delivery Officer

Ref: PSR1JP(phone number removed)

Rate: £ £26.96/hr (in Scope)

Contract Length: Until 31/3/2021 (potential extension)

Location: Leeds (Remote working initially)

IR35: Inside


This role is part of the Solution Assurance department Business Support team, playing a lead role in management of governance and controls for the department:

The Business & Operational Delivery Management Officer will:

Manage all BAU processes associated with governance and controls for the department e.g. departmental and corporate reporting, risks & issue management, resource / financial management, recruitment.
Proactively identify requirements to adapt Solution Assurance Business Support processes to meet changing stakeholder needs, process dependencies and service issues. Undertake options analysis and present proposals for senior manager agreement when required.
Use expertise to provide advice and guidance to Business Support customers, handling issues and developing effective relationships with both internal and external stakeholders.
Develop and monitor processes within remit against appropriate service levels where relevant, taking appropriate remedial action as required and reporting regularly against these to the Senior Business and Operational Delivery Manager.
Handle short-notice requests, often working under pressure to collate and analyse complex information and produce accurate MI to support these e.g. annual business plan, KPI reports to support Senior Management Team decision-making.
Develop reports (both regular and ad-hoc) for different audiences at varying levels of seniority, ensuring that reports are relevant and tailored to the audience, whilst seeking opportunities for efficiencies.
Proactively engage with stakeholders to promote the team’s services and build effective relationships, handling difficult conversations to ensure successful achievement of goals.
Provide support to the Senior Business & Operational Delivery Manager as required.
Work with Business Support and SA colleagues effectively to ensure achievement of own as well as the team’s collective objectives (e.g. supporting the annual business planning round) and provide cover for other members of the Business Support team as required.
Essential Experience:

Highly developed knowledge of business and operational delivery tools and techniques (e.g. in relation to financial, resource and general BAU process management), and experience of business and operational delivery processes, planning and implementation to deliver first class customer service.
Experience of using budget management software / systems.
Experience of developing and managing end-to-end business processes and monitoring / improving based on KPIs (e.g. capacity management process, risks and issues process).
Ability to undertake work allocation (e.g. allocating roles & responsibilities within a process owned by the postholder) to colleagues, and overseeing / managing that work to completion.

Knowledge of the importance of information governance
Knowledge of staff management good practice principles
Knowledge of team performance management techniques
Skills and Experience


Business and operational delivery:

Ability to work under pressure to tight deadlines and deliver high quality material in a ‘right first time’ way, with an ability to act decisively and with confidence in meeting tight deadlines for delivering reports and information:
Experience of using advanced Excel and working with complex financial / numerical data.
Experience of using Excel to automate quality checking of reports / data.

Ability to understand financial data e.g. spend v forecast analysis, forward forecasts, trends.
Ability to understand resource capacity v demand data and trends.
Ability to distil complex information into management summary reports.
Experience of business and operational delivery processes, planning and implementation to deliver first class customer service

Strong interpersonal skills and the ability to develop and maintain effective and credible relationships with own team, and internal and external customers
Stakeholder relationship management:

Proven ability of proactively engaging and managing stakeholders, with strong interpersonal skills and the ability to develop and maintain effective and credible relationships with own team, and internal and external customers. Ability to deliver professional yet difficult messages in an appropriate and professional way and over-coming resistance to change.

Experience of liaising with stakeholders to gather and understand requirements to input into reports / service design, working collaboratively.
Ability to influence stakeholders e.g. in gaining buy-in on new / updated processes / ensuring stakeholders adhere to process.
Experience of dealing with and resolving stakeholder challenges / complaints and providing subject matter expertise and guidance.
Comfortable challenging stakeholders where required e.g. reviewing department managers’ annual business planning budget submissions and querying based on analysis of historic trends.


Must be willing to travel to locations other than contracted base as and when required by NHS Digital, as well as overnight stays (with varying frequency)
NHS Digital works within NHS Terms and Conditions of employment, this Job Description is supported by an NHS Digital Profile which provides more information on the level of skills at which we would expect our people to operate

Excel programming level skills e.g. DAX and Excel Power functions.

NHS experience

Experience of working within a large scale and complex, high profile, operational delivery structure
Experience of working to rigid Information Governance standards
To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)

Reference Number


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