up to £10.50ph
Are you familiar with the various care pathways the NHS has to offer?
We are looking to somebody who can guide patients to the most suitable care for them. This could be an appointment with the doctor, pharmacist, nurse, physiotherapist etc. You will need to use your expert knowledge to explain to the patient why this pathway is being offered to them.
In addition to dealing with patients over the phone, you will also be involved with recall lists and will need to understand the GDPR implications of contacting patients.
Due to the nature of this role, it is essential that you have experience working in a GP or hospital Health care setting, preferably using SystmOne. Ideally you will also have an excellent knowledge of various IT systems (including HeyDoc and Excel), and an excellent standard of written and spoken English. You must also be able to demonstrate your problem-solving capabilities.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch at