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Care Quality Performance and Policy Officer posted by The Orders of St John Care Trust

Full Time
Oxford
£30,000 - £35,000 / year
NHS Band 6/7

Job Description

Complaints Officer Location: Operations Centre, Witney Salary: up to £35,000 per annum Hours of work: 37.5 hours per week The Orders of St John Care Trust is the 2nd largest not for profit care provider in the UK specialising in providing high quality, person centred care for older people, in care homes and extra care housing. As a charity we ensure that any revenue goes straight back into our homes meaning our residents and staff are well looked after. The Orders of St John Care Trust, Operations Centre is looking to recruit! Our office based support teams are every bit as important to the smooth running of our organisation, and therefore the well-being of our residents, as the teams based in our homes and extra care housing schemes. We have four regional offices, one each in Lincolnshire, Wiltshire, Gloucestershire and Oxfordshire, offering opportunities in a number of different business areas. This
is an exciting opportunity to be in a new role working with complaints, conduct, appeals and exceptional circumstances. The role would suit someone who is interested in policy, regulation, investigation and improving resident experience. As a Complaints Officer you will be responsible for assessing all complaints in line with the relevant Trust regulations, escalating investigations where appropriate and communicating outcomes. You`ll possess excellent problem-solving and communication skills and be confident in managing and delivering projects through to successful conclusion You should have: * An undergraduate degree or equivalent experience * Experience of interpreting and applying regulations * Familiarity with the Care sector * Excellent analytical and evaluative skills * Excellent and sensitive communication, negotiation and interpersonal skills. Join our team at The Orders of St John Care Trust
and we will help you develop your expertise in an innovative and rewarding environment. What you will get: * Up to £35,000 Per Annum * 25 Days Holiday * 8 Bank Holidays * AVIVA Pension * Life Assurance #RW

Job Requirements

Excellent written skills and attention to detail

Excellent communication skills, both written and verbal (email and telephone)

Capable of communicating in a clear and tailored way

Highly collaborative and demonstrates an ability to develop and maintain a strong network of internal and external stakeholders.

Ability to identify problems and work with team(s) to implement a solution focused resolution.

Ability to relate to situations tackling complaints with differing perspectives.

Excellent administrative and organisational skills, and a methodical approach to work-load and tasks.

Ability to multi-task i.e. handle several complaints and their resolution at one time

High level of IT skills i.e. Microsoft Office, reporting and presentation skills.

Positive attitude to routine tasks

Adherence to confidentiality and data protection policies.

Proactive, self-motivated and solution focused.

Approachable and flexible.

Able to travel.

Reference Number

15618/67049

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