Charity Shop Supervisor / Senior Vocational Skills Instructor
37.5 hours per week
Salary from £20,250 dependent upon experience
Workbridge offers a vocational pathway for people with mental illness, learning disabilities, ASD and brain injuries, in which they can gain skills and build confidence. We offer a unique environment, allowing our service users to develop their skills in a supported setting that is open to the public. Our service users learn work and life skills that are not only meaningful, but also essential to the day-to-day running of Workbridge.
We have an exciting opportunity for a highly motivated individual to lead our team of volunteers and service users in our charity shop. The role of the Charity Shop Supervisor / Lead Vocational Skills Instructor (LVSI) is to support service users and volunteers in working in all areas of the charity shop. The LVSI supports the achievement of service user goals through positive role modelling and working alongside service users, whilst focusing on the needs of the charity shop at all times.
Key responsibilities include:
- Supporting service users to achieve their goals through the delivery of meaningful activity, graded to the ability of the service user that also meets the needs of the charity shop and its customers.
- Maximising the income generated from donations by:
- Carrying out charity shop opening and closing tasks, customer transactions, cash handling and cashing up procedures.
- Sorting, pricing and presentation of donated items.
- Creating and maintaining engaging and fully stocked sales displays.
- Encouraging repeat custom through the delivery of the highest standards of customer service, providing advice, assisting customers and exceeding their expectations whenever possible.
- Implementation and promotion of a Gift Aid system.
- Promoting the charity shop to the wider local community including businesses in and around Northampton.
- Maintaining a high level of health and safety compliance to ensure statutory responsibilities are met.
- Contributing to the ongoing assessment of service user progress by liaising with colleagues, referrers and care teams and through the daily writing of notes and regular formal reviews.
- Promotion of independence, self-esteem, trust and teamwork for our service users through positive role modelling and encouragement.
- Collaborating with colleagues from across the Charity to support service users` needs and to enhance our customer offering.
Who are we looking for?
We would like to hear from people with excellent communication skills who are motivated, self-driven and have a desire to support the development and progress of others. The role will suit someone who can lead from the front with a hands on approach when required. The ability to work some weekends is essential, as is the ability to work autonomously or as part of a team. Previous experience of successful working in a charity shop would be highly advantageous.
For an informal discussion please contact Sarah Cotton on [Click here to apply]
We offer an excellent benefits package including:
- Sickness policy on par with the NHS
- 35 days annual leave, increasing to 41 after 10 years` service
- Life cover
- Car lease scheme
- Cycle to work scheme
- Childcare vouchers
- Healthcare cash plan
- Free parking
- Paid DBS application
- Access to free vocational qualifications
Closing date: Sunday 2nd June 2019
First Interview Date: Wednesday 12 June 2019