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Client Support Administrator job in Barry at St David Recruitment Services Ltd

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Client Support Administrator at St David Recruitment Services Ltd

Client Support Administrator

St David Recruitment Services Ltd Cardiff, South Glamorgan, South Glamorgan Full Time
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Client Support Administrator
Cardiff, free parking available
£18,000 per annum
Monday – Friday 9am-5pm

Our client is a UK based forensic toxicology laboratory with a team of experts, who have considerable knowledge and experience of analysing biological samples. They are looking for a Client Support Administrator to join their team on a permanent basis.


* Provide timely, accurate administrative support to the sales team.

* Provide sales support to customers, act as point of contact where appropriate and help develop customer relationships.

* Prepare documents for clients such as quotations, and invoices and help coordinate sample collections.

* Ensure CRM is accurate and up to date and client communications are recorded.

* Implement the requirements of the company Quality Management System and help maintain ISO17025:2005 accreditation.

* Receive and action incoming customer enquiries and take details needed to prepare quotations.

* Provide general advice to clients on how best to meet their testing requirements whilst referring technical questions to the Client Services Manager or laboratory.

* Prepare quotations for clients promptly from information provided.

* Receive and action acceptance of quotes from customers.

* File/scan documents and client communications promptly on CRM system.

* Ensure the CRM workflow is accurate and up to date.

* Liaise with customers to arrange sample collection appointments after quote is accepted.

* Check collector availability, prepare and send sample collection details and ensure collector confirms the appointment and it is entered on the collection calendar.

* File blood/urine/DNA/steroid results or other subcontracted analysis results against CRM record and paper file.

* Dispatch sample collection packs to GPs and collectors.

* Record kit movements in and out on the kit log.

* Inform customers of sample receipt including explaining flawed submissions.

* Process quotes and orders through to raising invoices.

* Send quotations, results and invoices to customer on behalf of the Account Manager.

* Maintain adequate stocks of sample collection kit consumables.

* Prepare sample collection kits.

* Ensure the CRM system is updated with all correspondence.

* Assist with office administration such as stationary orders, entering payments from customers etc.

* Monitor experts and info mailboxes and action as appropriate.

* Actively work towards improving quality and customer service, at all times for example by contributing suggestions for improvement.

* Identifying amendments needed to company QMS documents.

* Ensure that non-conformities and complaints are recorded in a timely manner

Recommended Skills

  • Customer Service
  • Administration
  • Sales
  • Collections
  • Stocks (Inventory)
  • Testing
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Job ID: 215087391


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