Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
UK
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Client Support Administrator job in Barry at St David Recruitment Services Ltd

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply on company site
Client Support Administrator at St David Recruitment Services Ltd

Client Support Administrator

St David Recruitment Services Ltd Cardiff, South Glamorgan, South Glamorgan Full Time
£18,000/Year
Apply on company site
Client Support Administrator
Cardiff, free parking available
£18,000 per annum
Monday – Friday 9am-5pm
Permanent

Our client is a UK based forensic toxicology laboratory with a team of experts, who have considerable knowledge and experience of analysing biological samples. They are looking for a Client Support Administrator to join their team on a permanent basis.

Responsibilities:

* Provide timely, accurate administrative support to the sales team.

* Provide sales support to customers, act as point of contact where appropriate and help develop customer relationships.

* Prepare documents for clients such as quotations, and invoices and help coordinate sample collections.

* Ensure CRM is accurate and up to date and client communications are recorded.

* Implement the requirements of the company Quality Management System and help maintain ISO17025:2005 accreditation.

* Receive and action incoming customer enquiries and take details needed to prepare quotations.

* Provide general advice to clients on how best to meet their testing requirements whilst referring technical questions to the Client Services Manager or laboratory.

* Prepare quotations for clients promptly from information provided.

* Receive and action acceptance of quotes from customers.

* File/scan documents and client communications promptly on CRM system.

* Ensure the CRM workflow is accurate and up to date.

* Liaise with customers to arrange sample collection appointments after quote is accepted.

* Check collector availability, prepare and send sample collection details and ensure collector confirms the appointment and it is entered on the collection calendar.

* File blood/urine/DNA/steroid results or other subcontracted analysis results against CRM record and paper file.

* Dispatch sample collection packs to GPs and collectors.

* Record kit movements in and out on the kit log.

* Inform customers of sample receipt including explaining flawed submissions.

* Process quotes and orders through to raising invoices.

* Send quotations, results and invoices to customer on behalf of the Account Manager.

* Maintain adequate stocks of sample collection kit consumables.

* Prepare sample collection kits.

* Ensure the CRM system is updated with all correspondence.

* Assist with office administration such as stationary orders, entering payments from customers etc.

* Monitor experts and info mailboxes and action as appropriate.

* Actively work towards improving quality and customer service, at all times for example by contributing suggestions for improvement.

* Identifying amendments needed to company QMS documents.

* Ensure that non-conformities and complaints are recorded in a timely manner
 

Recommended Skills

  • Customer Service
  • Administration
  • Sales
  • Collections
  • Stocks (Inventory)
  • Testing
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 215087391

JOBMEDIC.CO.UK TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using Jobmedic.co.uk you are agreeing to comply with and be subject to the Jobmedic.co.uk Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.