Hales Group are seeking a Clinical Business Manager, within Customer Operations. This is a permanent position, full time working 37.5 hours per week. The role will be based in Bridgenorth, Shropshire however please note, this role can also include working from home and travel nationwide as per business requirements.
As a Clinical Business Manager, you will be leading the Clinical Senior Management team, ensuring that Assessment Services are delivering high quality, safe and effective services to our commissioners and customers. You will play an active role in developing the strategic vision for the Business working alongside and reporting to the Clinical Operations Director and Clinical Director.
Working closely with the Clinical Services Director, Clinical Operations Director, and other OT Managers, you would hold responsibility for ensuring that the business is delivering a high quality and effective services for all stakeholders. Main duties will include:
The overall direct line management of all Occupational Therapy Managers
Responsible for the Clinical Governance including ensuring the supervision of all staff occurs regularly and of high standard, induction and training of all clinical staff, measuring service user outcomes, providing escalation for serious complaints, and ensuring safeguarding reporting
Overall responsibility for ensuring that all clinical staff are working to Able 2 Clinical Governance and other professional internal and external standards, for example HCPC
Ensuring that contracts are adequately resourced – working with operational colleagues to maintain resource plans
Working with senior Management to ensure that Able 2 delivers against budgetary and business plans
Working with operational colleagues to produce meaningful business reporting each more for the Board Meetings
Working with Senior Management Team to develop the strategic vision of Able 2, innovations and new business opportunities
Taking a lead in mobilising new contracts successfully and ensure they deliver against the agreed specification
Acting as a professional lead and role model to the clinical staff
The compliance of Able 2 clinical activities with the contractual requirements for the services and ensuring that we comply with any clinical related regulations or standards in our work
Dealing effectively with serious incidents, complaints and safeguarding
Representing Able 2 senior management at contract review meetings with commissioners as agreed
Continuous improvement of the Able 2 Service
Compliance with all legislation including Health and Safety and Employment Law.
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