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Customer Service Administrator posted by MAXIMUS UK

Full Time
£19,000 - £21,000 / year

Job Description

Health Management is a subsidiary of MAXIMUS UK and one of the UK’s leading occupational health providers. We believe a healthy and productive workforce is critical to business success. As such, we deliver holistic corporate health and wellness programmes that enable organisations to promote and maintain the physical, mental and social wellbeing of their employees.

Job Summary

Provide the highest quality customer service to all of our customers.

Be the key liaison between our clinical teams, support functions and overall case owner, by ensuring that all cases progress in the agreed service level agreements and in line with process and protocols.

Essential Job Duties

To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:

Dealing with both Inbound and outbound calls within company standards

Resolve daily case related queries that may come in via email or post in a timely manner.

Accurate recording of case notes

Requesting GP and specialist reports

Arranging and booking Independent medical appointments

Booking in Nurse and Doctor lead appointments on our internal systems

Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing

Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.

Work planning/prioritising work  daily to ensure that tasks are actioned in line with client service level agreements

Complete appropriate additional tasks under the direction of the Team Leader/Business Manager.

Education and Experience Requirements

Excellent customer service skills

Excellent communication skills both verbal and written

Ability to work in a face paced environment to achieve targets and deadlines

 Must be PC literate in the following packages:

MS Excel

MS Outlook

MS Word

Ability to work as part of a team and autonomously

Training will be given on bespoke in-house designed systems (e.g. HML Online)

EEO Statement Health Management is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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