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Customer Service Advisor-Inbound - Coventry (England) posted by Interaction Corporate

Full Time
Coventry
£16,703 per Annum

Job Description

£16,700 per annum

Full time

Must be flexible to Work:  Monday to Saturday 8am-8pm and Sunday 9am-5pm (rota basis)

Based in Coventry

 

We are currently recruiting for a number of customer advisors to work for one of our clients based in the Coventry area. This role will see you working for our client on a full time, permanent basis and there will be no temporary period at the start of your contract!

Role

This role will see you based in a contact centre environment where you will be taking inbound calls from existing members of the company; your role will be to provide the very highest levels of service possible. The role will include the following:

-Dealing with high volumes of inbound calls

-Answering account queries

-Setting up new customers on the internal system

-Processing transactions

-Answering general queries to a high level

Requirements

The successful candidates for this role will have very strong customer service and communication skills. Industry specific experience is not required as you will be provided with an in depth, 5 week training program to cover all specifics. The requirements for this role will be:

-Customer service experience required (essential)

-Call centre experienced (preferred)

-Professional communication style

-IT literate

-Strong work ethic and quick learner

The contract details are as follows:

  • Full time, permanent contract

  • Working hours are on a rota basis and you will need to be flexible Monday to Saturday from 8am to 8am, Sundays 9am-5pm (you will receive a rota in advance)

  • £16,700 starting salary

  • 5 full weeks of paid training

  • Free on-site parking and good public transport links

INDCCP

Reference Number

JM-337976

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