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Emergency Dispatch Assistant posted by South Central Ambulance Service

Full Time
£17,787 - £20,448 / year
NHS Band 3

Job Description

Are you looking for a career and not just ‘another job’?  Perhaps one where you can make a real difference?

Are you are someone who enjoys playing computer based strategy games and  you want to put your ‘gaming’ skills to better use?  

Then South Central Ambulance service is the place for you!

The role;

Emergency Dispatch assistants work as part of a 2 person dispatch team using the Computer Aided Dispatch system to send Emergency resources including Ambulances to patients in need. 

This means you could be allocating anything from a community response car to a non-emergency patient in need as well as sending multiple emergency ambulances and response vehicles to an RTC (road traffic collision) or other emergency situation.

This is an exciting, challenging and extremely rewarding role with no shift being the same!

Think you have what it takes?

Then read on to find out what we need from you, and what excellent benefits we can offer;


Are you highly motivated?

Are you passionate about high quality patient care?

Are you able to multi task and remain calm under pressure?

Can you work on your own initiative and also part of a team?

Do you have good attention to detail with excellent communication skills?

Do you have response unit dispatch, call centre, or customer service experience? (Helpful, but not essential)

Want to work for an Ambulance Trust in the UK that has been rated ‘good’ by the Care Quality Commissioning group (CQC)

Not only do we offer an excellent basic salary of £17,787 - £20,448 pro rata you will also receive the following unsocial hour’s allowance:

All time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 37%.

All time on Sundays and Public Holidays (midnight to midnight) Time plus 74%

In return we can offer …..

Up to 41 Days Annual leave a year depending on Pervious NHS Service (including bank holidays)

Training and support with a 3 week training course and then further “on the job” training with mentors and coaches.

Access to continual professional development

Access to apply for other educational and vocational qualifications.

Occupational Health support along with an Employee Assistance Programme.

Enrolment onto the NHS pension scheme.

Continued support and mentoring throughout your career

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Still interested?

Then what are you waiting for? Get your application in quickly!

There are more details on the job description and person specification attached to this advert on the right hand side. 

Please read them both carefully before you apply.

The small print

You will be required to work rota 12 hour shifts that cover days, nights and weekends over 24 hours 7 days a week. This is including bank holidays as these are included within the rotas.

You will be required to use a number of different computer, radio and telephony systems to control ambulances and other response vehicles. Full training on all systems used will be provided and updated on a regular basis.

You will need to be over 18 to apply as you will be required to work rotational shifts including  night shifts. We operate a Team structure, and an additional relief (short notice) based system

If you demonstrate that you have the qualities and experience that we are looking for, then you will be invited to undergo an entrance assessment and an interview in our Bicester location, where all positions are based.

All successful candidates who are offered a job with us will have to undertake clearance from the DBS (disclosure and baring service) and our Occupational Health department.

If you are interested in this role we would like to give you an opportunity to attend the SCAS Recruitment Open Day at Bicester on the 12th  January, where you can visit our HQ and call centres, informally speak with members of the team about the role, types of calls and what it’s like to be part of the clinical coordination centre team. To book your place at this event please follow the link attached to this advert

There are more details on the job description and person specification.  Please read them both carefully before you apply.

If you would like to talk to a member of the recruitment team either call [Click here to apply] or email [Click here to apply]

Course’s we are currently recruiting to are;

29th April 2019

We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.
The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

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