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Head of Patient Experience and Engagement posted by Barnsley Hospital NHS Foundation Trust

Full Time
£44,606 - £50,819 / year
NHS Band 8A/Band 8B

Job Description

Barnsley Hospital NHS Foundation Trust has a reputation for being one of the friendliest hospitals in the country, with good levels of care, high performance against the NHS Constitutional Standards, low infection rates and recently rated as Good by the CQC. It is a circa 400 bedded district general hospital and provides acute services for around 250,000 people living in and around Barnsley – and indeed further afield. Our annual turnover is £230 million and we employ around 3,800 staff. We aspire to build on this success to enhance the quality of our services and our staff’s experience of working in the Trust.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a ‘we can do this’ attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to recovery, sustainability and growth.

As an employee of Barnsley Hospital, you will find that we are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, age or disability. We actively promote equality of opportunity for all, welcome applications from a wide range of candidates and select interviewees based on their skills, qualifications, and experience.

We welcome applications from people who wish to apply on the basis of a job share or flexible working arrangement, and we offer access to one of the most generous and comprehensive pension schemes.

We hope that you will choose to join us.



£44,606 - £50,819 per annum/pro rata (AfC Band 8a)

37.5 hours per week - PERMANENT

We are seeking an enthusiastic and experienced Head of Patient Experience and Engagement to support the organisations goal to be an outstanding organisation.

You will have core values that patients and their families should be at the heart of everything we do: involved in decisions about their care, in service improvements and have a vision for the way patients could be involved in our dynamic and developing organisation. You will have the experience and skills to lead the development of the Trust’s strategy for delivering exemplary patient experience and patient engagement and insight ensuring the Trust provides a visible, accessible and confidential Patient Advice and Liaison Complaints Service (PALS) to whom patients and their families/carers can turn to for assistance, advice and support. 

The post holder will be instrumental in leading on the development and delivery, monitoring and review of innovative patient experience and patient engagement improvement programmes across the organisation and where appropriate in collaboration with external partners and stakeholders across health and social care.

We are seeking an experienced, confident and motivated individual to inspire the highest standards of patient experience and engagement across the Trust.  Applicants will have demonstrable experience in delivering and coordinating patient experience and patient engagement workstreams within the NHS/Social Care at a senior level.

For further information, please contact Gill Feerick on [Click here to apply]


Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

PLEASE NOTE: all correspondence regarding this vacancy and the interview process will be sent by e-mail.  Therefore, you are advised to check your emails/NHS Jobs account regularly following the closing date.   To speed up the recruitment process please ensure that your references are appropriate and where possible you have provided an email address and telephone number.


The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).  The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges for adverts placed from 1st June are as follows:


Standard Check:    £26.00 + Administration cost of £3.69 = deduction from salary as a one off payment

Enhanced Check:  £44.00 + administration cost of £3.69 = £14.69 deduction from 1st months salary, £11.00 deduction from salary over following 3 months.

Closing date for applications:  28th July 2019

Interview to be held on: 12th August 2019

Please refer to the attached additional document when completing your application, this will inform you about Values Based Recruitment at Barnsley Hospital NHS Foundation Trust.

Reference Number


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