Available Hours: Permanent - Full Time - 37 hours per week. Commutable from Burton Upon Trent, Chesterfield, Nottingham, Loughborough and surrounding areas.
Would you like to be a part of our recently established Service Desk based at MHA in Derby? Do you have a passion for delivering excellent customer service and a desire to build a successful career in IT? Can you perform technical troubleshooting and problem resolution? If so then please read on. The primary role of the Service Desk Analyst is to provide first and second level support to all internal MHA users. This will be through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. You will be responsible for the ownership of all customers incidents or logged service requests, tracking the incidents to conclusion in line with SLAs and quality standards. You will also manage critical customers incidents, associated to customer communication, activities and any appropriate escalations. For more information about the role please review the attached Job Description.
Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application. As the UK's largest charity care provider, we enable people to live later life well. Through specialist care homes, thriving retirement living and vibrant community groups and befriending, we inspire the best care and wellbeing at every stage of later life. With over 75 years' experience we put people at the heart of everything we do in all our homes, schemes and community services across Britain. For more information about MHA, please visit our Website.