The MR Service Engineer will join the Headquarter Support centre team at our site in Oxfordshire to deliver escalated technical and remote support to the organisation.
Customer Support: To support the world service organisation with all aspects needed related the magnet systems within the MR imaging system. Product/Service Development: Ability to identify & report issues within Product Support, Service Delivery & R&D. Actively engage, network and support MR Engineers who attend Companies Magnet Technology Training Centre to build customer and business relationships. Incident management: Resolve site issues & magnet reported issues through remote technical support & onsite visits. Provide value-based responses on severity & priority basis. Problem / Escalation management: Escalate known hot site / previous hot site issues to CS management group accordingly. Technical expertise / Knowledge: Trouble-shooting, service & repair of MRI magnets EHS, & Travel Management: Comply with Siemens 'Zero harm' core value when providing remote support guidance and whilst prior to working on customer sites. Project management (including site management for onsite work): Undertake each site visit as a Project when allocated by a manager or Proxy.Essential skills and experience:
Experience of providing technical support for medical devices within the healthcare industry or ideally of working with imaging diagnostic equipment. Qualified within electrical or mechanical engineering with sound knowledge in both areas Experience in troubleshooting and identifying issues with both electrical and mechanical components Demonstrate safe and competent working in the field, and PPE use Background in troubleshooting issues and data analysis Customer focus, fast learning, cultural sensitivity and data drivenDesirable skills and experience:
Full understanding working remotely in MR systems through SRS connection Knowledge of superconductive magnets and cryogen handling Knowledge on Mass Spectrometer and leak test equipment Competent mechanical experience and use of tooling in MR systems, best practice for part replacements and handling Cryogen knowledge - knowledge on gas regulators, cylinders and cryogen dewars for filling superconductive magnet systems
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