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NHS 111 Dental Call Handler posted by South Central Ambulance Service

Full Time
Winchester
£17,460/ year
NHS Band 2/3

Job Description

Are you looking for a new challenge?

Do you want to make a difference to the lives of our Dental patients?

We at South Central Ambulance Service (SCAS) have exciting opportunities within our dynamic and innovative urgent care service which is driven by saving lives and ensuring our patients receive the care that they need.

We are looking to recruit reliable and enthusiastic Dental call handlers to join our motivated, friendly and hardworking team based in Otterbourne, Winchester to support the smooth running of our Dental Advisory Service. We offer part time hours, up to 25 hours per week.

You:

Working within this role you will carry out telephone triage in a sensitive manner providing assessment, advice and information in line with clinical pathways, and referring to other services where appropriate.

Essential Requirements:

  • Ability to remain calm under pressure

  • Good level of computer literacy

  • Ability to communicate effectively

Desirable Requirements:

  • Call centre experience

  • Motivated towards further professional development

  • Understanding of GDPR and audit practices

  • Flexible working approach

  • IT qualifications

Successful candidates will be required to complete a seven weeks training programme.Week 1 will be full time training covering internal systems and NHS triage assessments followed by mentoring period up to six weeks. We offer continued support throughout this role.

The interviews will take place on the 31st January 2019 and 1st February 2019.

Successful candidates should be available for training from 4th March 2019.

Us:

SCAS is a progressive, innovative and caring NHS Trust, with a vision towards excellence, saving lives and enable out patients to receive the care they need while demonstrating SCAS core values Teamwork, Innovation, Professionalism and Caring. Working for SCAS provides outstanding opportunities for its employees to develop within their roles and the Trust, while offering the following benefits:

  • Continued support and development

  • Additional CPD (continued professional development) training opportunities and access to educational qualifications

  • Various NHS discount opportunities

  • Uniform provided

  • NHS Pension Scheme

Please see the job description and person specification for further details.

Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be short listed for this role.

If you have any queries please contract [Click here to apply]



We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.
The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

Reference Number

195-18-727-KZS

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