We are currently recruiting Operational Support Desk Call Takers. The post is part of the team working on the ‘Operational Support Desk’ which is a 24 hour central help desk, located at Southern House, Otterbourne.
The post provides support to our operational workforce receiving calls and responding to emails. Working as part of a team, OSD call takers are the first point of contact for all calls received by the OSD, and they need to accurately record the details of the call onto the reporting systems and provide excellent customer service to the caller. In some cases, this may be giving advice on how to resolve an issue or reassuring the caller that their call will be dealt with in a timely manner and then ensuring that the message is passed onto the appropriate team for them to action.
If you have excellent customer service and problem solving skills, would enjoy the challenge of working on this busy desk, with the varied calls, dealing promptly with issues and ensuring that the caller is kept updated on what is being done to resolve their issue – then we are looking for you!
On appointment, Call Takers will follow a structured on-job training programme building the necessary skills, knowledge and competencies required. On successfully completing the training programme and the probationary period, there is potential to progress within the team.
Please see the job description and person specification for further details
For an informal discussion about the post, please contact:
Nigel Cryer – OSD Supervisor
We actively support applications from members of the BME community.
Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)
Please provide e-mail addresses/contact details for your referees so we can contact them easily.
We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.
The benefits bits…
The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.
All employees are automatically enrolled in NEST or the NHS Pension scheme.
We operate a comprehensive set of policies.
We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.
We work in partnership with our trade unions.
Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.
We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.