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Patient Administrator at Spire Healthcare

Patient Administrator

Spire Healthcare Edinburgh, City of Edinburgh Full-Time
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Oncology Administrator | Spire Murrayfield | Murrayfield | Full-Time | Permanent – Excellent Benefits

Spire Murrayfield Hospital is currently looking to recruit for a Patient Services Administrator on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

The roles purpose is to provide a high quality  service to meet the expectations of the internal customer, using excellent social skills and a positive approach to customer care.  A high level of customer contact is a key part of this  dual role, and a high level of professionalism is required at all.

You will be required to develop  skills  in both areas.  In this role you will be expected to flex within both departments.

The hours are on a rota basis, between Monday to Friday (7:30 am to 6 pm). The shift patterns would be either 07:30 -15:00 ,09:00-17:00 or 10:00-18:00

Once Saturdays are in place this would be on a 1 in 6 basis Saturdays ( or 9:00- 1:00pm) (Rate enhanced for the weekend)

Duties and responsibilities:

  • Maintain and update patient records on the hospital computer system
  • Process payments / collect credit card details both over the telephone and face to face
  • Receive bookings and liaise with internal departments via the telephone
  • Face to face liaison with patients and consultants providing information where requested and making appointments
  • Match referrals to clinics

Who we're looking for:

  • Previous relevant experience in an administrative support role
  • Experience of working independently and on own initiative
  • Comfortable working to deadlines and ability to work under pressure
  • A real team player
  • Previous experience in healthcare (Desirable)


We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications


Recommended Skills

  • Administration
  • Customer Relationship Management
  • Customer Service
  • Health Care
  • Hospital Information Systems
  • Interpersonal Skills
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Job ID: 9873


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