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Full Time
Poole, Dorset
£18,813 - £20,795

Job Description

The Outpatient Administrator role provides a caring service to our patients.

The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust.

The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital.

The role involves data input, providing an efficient telephone service and assisting patients with their appointments. You will also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient's details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

The Outpatients Department is an exciting place to work in and for many patient's the 'window of the hospital'. We look after approximately 200,000 patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.

If this job requires you to have a DBS check to enable you to properly fulfill the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.


Closing date: 27th June 2019

Provisional interview date: 27th July 2019

For further details / informal visits contact:

Pauline Robinson, Co-ordinator - [Click here to apply]

Unless otherwise stated in the advert text, all applications for this post need to be made ONLINE. To apply for this position please click the “Apply for this job” button at the end of the advert and log in/register with this site as directed. Please ensure that you read the Job Description/Person Specification carefully and complete the supporting information section of the application form. Please note that this vacancy may close before the advertised closing date if a high volume of suitable applications are received.

Poole Hospital NHS Foundation Trust is committed to safeguarding and promoting the welfare of children/young people and vulnerable adults, and therefore criminal record checks will be undertaken for successful candidates as applicable to the position. Where this applies and you are successfully appointed, you will be required to repay the cost of obtaining this check via a deduction from your salary.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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