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Patient Experience Manager posted by Sodexo

Full Time
Stratford

Job Description

Patient Experience Manager
Location US-NJ-STRATFORD

System ID
82554

Category
General Management

Relocation Type
No

Employment Status
Full-Time

Unit Description

Sodexo is seeking a Patient Experience Manager 1, for Jefferson Health - Stratford Division, located in Stratford, New Jersey. This position will provide customer support to both internal and external customers.
* Rounding with existing patients, families, and Nursing personnel in facility
* Collaboration with hospital clinical and administrative leadership
* Collecting, organizing, and trending data
* Communicating findings with both Nutrition Services and interdisciplinary teams
* Networking with other hospitals to identify best practices

This position will work various hours, some weekends and holiday.

This position will report directly to the General Manager on - site.

Come join Sodexo with this new position.

Position Summary

Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.
* Rounding with existing patients, families, and Nursing personnel in facility
* Collaboration with hospital clinical and administrative leadership
* Collecting, organizing, and trending data
* Communicating findings with both Nutrition Services and interdisciplinary teams
* Networking with other hospitals to identify best practices

Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Reference Number

168e842baa994511bac2e050fde75058

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