Posted by Asure Recruit on 01/11/2019 (16:50) Just Added
Location: Portsmouth, Hampshire
Salary/Rate: £17000 - £22000/annum
Posted: 01/11/2019 (16:50) Just Added
Agency: Asure Recruit
Pet Claims Assessor
Portsmouth - North End
Salary £17,000 - £23,000
My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for.
The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.
* Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements * Assessing new and continuation claim submissions by reviewing all claim documentation supplied * Collating information from customers and vetinary practises to assess claims appropriately * Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid * Identifying potentially fraudulent claims and following agreed process for referral. * Ensuring that high levels of customer service is offered through processing of accurate and timely information * Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations * Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image * Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions * Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met * Understand business issues and recommend solutions to improve * Commit to own personal development * Provide support and guidance to others as required. * To undertake other reasonable responsibilities and projects as instructed by their line manager
* Vet practice (e.g. vet nurse), medical or pharmaceutical experience or qualifications in these areas * Excellent communication skills and strong team player * Ability to multi-task * High attention to detail * Strong data entry and IT skills * Flexible attitude to work - willingness to take on new tasks * Ability to work on own initiative and remain motivated in a changing working environment
Desirable Skills: * Experience of working in an admin/contact centre or customer service environment * Basic knowledge of insurance products and principles