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UK
search results
Full Time
Leicester
£8.66 per hour

Job Description

Purpose of the Role

DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hours services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million. Leicester City Health is a GP Federation working to ensure the sustainability of primary care and improve patient services in Leicester City. The two organisations have come together to co-deliver primary care services in Leicester City.

This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised clinic system (e.g. SystemOne).

We are looking to recruit for the following substantive shifts;

Leicester Royal Infirmary

Week Day

Start

Finish

Duration

Shift Group

Monday

00:00

07:59

8

SUNDAY OVERNIGHT

Wednesday

00:00

07:59

8

TUESDAY OVERNIGHT

Saturday

00:00

07:59

8

FRIDAY OVERNIGHT

Hinckley

Week Day

Start

Finish

Duration

Shift Group

Saturday

08:30

17:59

09:00

Day

Sunday

09:30

15:59

06:00

Weekend

Wednesday

18:00

21:59

04:00

Evening

Coalville

Sunday

10:00

15:59

6 hours

Evening

Saturday

12:00

17:59

6 hours

Evening

Loughborough – Roseberry Medical Centre

Saturday

08:45

18:14

9 Hours

Day

Sunday

09:45

16:14

6.5 Hours

Day

Melton - East

Thursday

17:45

21:15

3.5 hours

Evening

Oadby - East

Saturday

15:45

19:00

3.25 Hours

Afternoon

Sunday

15:45

19:00

3.25 Hours

Afternoon (3 per month)

Sunday

09:00

12:30

3.5 Hours

Day (2 per month)

Enderby - East

Sunday

08:30

19:15

11 Hours

Evening

Westcotes

Saturday

16:00

20:00

4 Hours

Evening

Market Harborough - East

Tuesday

17:45

21:15

3.5 Hours

Evening

Wednesday

17:45

21:15

3.5 Hours

Evening

Saturday

08:30

14:00

6.5

2 PER MONTH

Sunday

08:30

14:00

6.5

2 PER MONTH

Key responsibilities

  • To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left.
  • To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
  • To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff.
  • Comfort call patients if DNA
  • To receive and record requests for home visits, following the protocol for this.
  • To receive patients, dealing with their enquiries and explaining surgery procedures.
  • To make new and follow-up appointments and deal efficiently with appointment bookings.
  • To extract patient records as required.
  • To check daily mail, extract and file any other relevant documents.
  • To summarise patient records, following protocol.
  • To undertake all aspects of data entry.
  • To type outgoing correspondence.
  • To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on.
  • To maintain the waiting area in a neat and tidy condition.
  • To provide a positive image of the organisation.
  • To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development.
  • To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
  • To adhere to all DHU Health Care CIC Policies and Procedures as necessary.
  • To maintain confidentiality of information relating to patients, clients, staff and other users of the services.
  • To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
  • As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
  • Any other reasonable duties as required from time to time

Person Specification

The job holder will have;

  • High level of Administration experience
  • Previous experience in a health care environment desirable
  • Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
  • Accuracy and attention to detail
  • IT literacy skills in Word, Excel, PowerPoint
  • Flexible & adaptable to meet changing needs of service

Diversity

DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination

Safeguarding

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Infection Prevention & Control

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.



Reference Number

J78-099

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