Regional Customer Services & PR Manager posted by Excelcare

Job Description

Regional Customer Services & PR Manager

Role purpose

We are looking for a pro-active and enthusiastic Customer Service & PR Manager to lead, direct and embed a professional and positive business culture throughout the homes by embracing Excelcare family values.

With this role you will be responsible for ensuring all PR, sales and marketing and activities services are aligned with the company branding and are meeting the needs of the business.

About you

Good interpersonal communication, influencing, coaching techniques, backed up with excellent leadership and written skills; building and maintaining relationships with key internal and external stakeholders

Working knowledge of regulations and legislation relating to health and social care is essential as well as a sound working knowledge of the Health and Social Care Act 2008.

You will work with the Regional Director and directly with the homes to promote a change of culture in order to improve lifestyle of residents in the homes. Working with Lifestyle Co-ordinators on daily activities; involving the community and promoting the use of volunteers within the homes

Skills/ Abilities:

• Experience at a management level ion the private healthcare sector environment.
• Managing projects within a complex environment.
• Able to think creatively and exercise sound judgement in advising on mitigation of those risks.
• To identify problem areas in the business and take remedial action in a flexible, supportive and pro-active manner.
• Experience at a management level in the private healthcare sector environment.
• Ability to carry out hotel service audits of all homes in the region and report on findings and areas of improvement.

Benefits:

• 25 Days holiday
• Refer a Friend Scheme rewarding up to £600 for every person you refer (https://careers.excelcareholdings.com/en-GB/page/employee-refer)
• DBS Certificate paid for by Excelcare
• Contributory Pension Scheme
• Annual Salary Review
• Long service awards
• Career development pathways through the Excelcare Learning & Development Academy
• Comprehensive Induction Programme

Perkpal benefits package offering:

• Fantastic discounts at over 2500 retailers including Tesco & Sainsbury
• Travel discounts with over 900 agencies
• Save 40% at the cinema
• Discounts at most gyms
• Up to 25% off at over 10,000 restaurants
• Great deals on over 8000 used cars