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Service Manager posted by Additional Resources

Applications close in 3 days
£41,500/ year
NHS Band 7

Job Description

Service Manager (Fixed Term Contract) – York

Salary: £41,500 + benefits

The Company:

Our client is a York-based mental health and wellbeing provider, supporting people who would benefit from expert therapy, assessment or support to improve their lives. They specialise in tailored care which is personalised and effective, providing:

Psychological assessment and therapy services locally, regionally and nationally
Neurodevelopmental assessment and therapy services for adults, children and young people, especially for Autism and ADHD

This is a unique opportunity for the right person to join their mission is to deliver high quality, sustainable, renowned mental health and wellbeing services, alongside Autism and ADHD services, helping people to live well with themselves so that we all live better together. As an independent charity, our client provides care to people who refer themselves and those who are referred to them by GPs and other professionals. They can often help when others can’t, enabling people to get their lives back on track. Our client’s organisation has its roots in York’s Quaker community and do their best to sustain their Quaker history and heritage.

They offer a range of individual, couples and group therapies in line with National Institute for Health and Care Excellence (NICE) guidance. All of our cients therapists are highly trained, accredited, experienced and committed to continuing professional development. Many therapists have training in more than one therapeutic modality, and are therefore in the best position to offer tailored, individualised therapy to meet your needs, drawing from the most up to date, evidence-based interventions.

Essential Skills and Experience:

Demonstrable experience in a similar role
Two years’ demonstrable experience of operating at a leadership level, within a service area creating influence to inspire and motivate others
Educated to degree level
Management qualifications (i.e. PRINCE2, Line Management, LEAN etc)
Two years’ experience in the line management and development of staff
Computer literacy, including experience within MS Office and the ability to learn and work within other software applications
Highly self-motivated and well organised with the ability to work and stay calm under pressure and manage deadlines
Ability to act consistently in a manner that is compatible with ethical principles, codes of conduct and professional standards.
Experience of monitoring and evaluating services and modifying in response to data, to ensure service user needs are met   
Experience of managing localised budgets, with a high level of numeracy and the ability to interpret data accurately
Excellent verbal and written communication skills, including adaptable communication to stakeholders to high quality reports and presentations
Experience of working within Records Management Information systems such as EMIS, SystmOne, CompUcare etc.
Computer literacy, including experience within MS Office and the ability to learn and work within other software applications
Highly self-motivated and well organised with the ability to work and stay calm under pressure and manage deadlines
Ability to act consistently in a manner that is compatible with ethical principles, codes of conduct and professional standards.
Dedicated attitude to work, with a willingness to undertake flexible hours in order to meet deadlines

Roles Responsibilities:

Be responsible for a service area, ensuring that the services provided are efficient, effective and of high quality.
Provide line management for staff within the service area, including clinicians, sessional staff, administrators, students & volunteers, ensuring regular supervision is documented.
Bring leadership and day to day management for the delivery of the service area, allocating physical and human resources, and deploying staff to ensure service expectations are met.
Develop, maintain and review managerial ‘Standard Operating Procedures’ to ensure that practices that reflect high quality are embedded into daily tasks and operations.
Monitor financial reports and clinical activity levels to achieve financial aims and to sustainably deliver the service area’s business plan within budget.
Be responsible for the service portfolio in the service area, using performance data and other business intelligence to evaluate service efficiency, effectiveness and sustainability.
Provide data in a timely and well organised manner as requested by the Business Intelligence co-ordinator and other senior managers.
Develop a strong service team through effective leadership, team development, building team spirit & cohesion across functional boundaries and chairing meetings as appropriate.
Ensure there is a full range of up to date marketing and service information literature available to clients both online and printed where appropriate.
Contribute towards the on-going maintenance and currency of the content of the website and being responsible for ensuring the best representation of the service area.
Ensure all team members make relevant and regular contributions to communications and marketing strategy and engage in promotional activities.
Ensure the application of records and reporting systems are fully maintained by staff in accordance with legal requirements and in the effective running of the business.
Work with the relevant Clinical Leads to ensure there is an efficient and effective triage and allocation process.
Work with the relevant Clinical Leads to ensure the provision of clinical leadership on clinical issues and risks and support communications of these risks where appropriate.
Manage non clinical risks within the service area including environmental, business continuity etc, applying mitigations, assessing tolerances and escalating where appropriate.
Be responsible for ensuring that incident reporting is well managed within the service area, using appropriate logging systems and sharing lessons learned where appropriate.
Ensure the service area is compliant to external agency requirements (i.e. CQC, OFSTED, APPTS) and ensures timely liaison with the Registered Manager when any concerns arise.
Be responsible for identifying and progressing commercial, business development and partnership opportunities, supporting a systematic approach to service development.
Ensure a strong focus on quality and service improvement, providing supporting evidence as part of a continuous quality cycle and representing the service in quality meetings.
Manage and maintain commissioned work within service area, including liaison with commissioners and ensuring high quality reporting against Service Level Agreements.
Contribute towards governance arrangements, including reporting mechanisms, presentation of papers, Policy renewals and development.
Ensure all relevant audit requirements are efficiently executed within the service area.
Be responsible for the safe delivery of services in line with legislative requirements, policy and procedures, ensuring the safety and security of buildings, including key holding.
Work closely with other Managers as part of a leadership team to share best practice, generating a learning culture and ensuring standardisation and alignment of systems.
Promote the rights of our customers and keep their wishes at the centre of their care and support, ensuring we ask and respond to their experiences.
Where relevant, act as fire offic

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