Get Recruited are currently supporting a leading NHS Trust who are seeking a number of Administration Assistants to join their busy Outpatients team on a temporary basis.
As the Administration Assistant, you will be responsible for handling incoming telephone enquiries from patients, ensuring that all calls are dealt with in a polite and professional manner.
This role would suit an individual who has worked within a hospital or GP surgery, administrator position or from a call centre background. You will be used to handling a high volume of inbound calls.
Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary To outcome all patients' attendances, ensuring that all patients have either been re-appointed, discharged, suspended, DNA's or added to the waiting list in accordance with agreed procedureTHE PERSON:
At least 1 years' experience within an administrative position is essential A background within the NHS or similar would be highly desirable Excellent communication skills with a professional approach Strong listening skills with the ability to be empathetic to a wide range of callers Able to multi-taskTO APPLY:
This role offers an immediate start so please send your CV in for immediate consideration
Get Recruited is acting as an Employment Agency in relation to this vacancy